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(mysql.info)Basic email support

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Basic E-mail Support
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Basic e-mail support is a very inexpensive support option and should be
thought of more as a way to support our development of MySQL than as a
real support option.  We at MySQL do give a lot of free support in all
the different MySQL lists, and the money we get from basic e-mail
support is largely used to make this possible.

At this support level, the MySQL mailing lists are the preferred means
of communication.  Questions normally should be mailed to the primary
mailing list (<mysql@lists.mysql.com>) or one of the other regular
lists (for example, <win32@lists.mysql.com> for Windows-related MySQL
questions), as someone else already may have experienced and solved the
problem you have.  Note: Asking questions.

However, by purchasing basic e-mail support, you also have access to the
support address <mysql-support@mysql.com>, which is not available as
part of the minimal support that you get by purchasing a MySQL license.
This means that for especially critical questions, you can cross-post
your message to <mysql-support@mysql.com>.  (If the message contains
sensitive data, you should post only to <mysql-support@mysql.com>.)

*REMEMBER!* to ALWAYS include your registration number and expiration
date when you send a message to <mysql-support@mysql.com>.

Note that if you have encountered a critical, repeatable bug, and follow
the rules outlined in the manual section of how to report bugs and send
it to <bugs@lists.mysql.com>, we promise to try to fix this as soon as
possible, regardless of your support level!  Note: Bug reports.

Basic e-mail support includes the following types of service:

   * If your question is already answered in the manual, we will inform
     you of the correct section in which you can find the answer.  If
     the answer is not in the manual, we will point you in the right
     direction to solve your problem.

   * We guarantee a timely answer for your e-mail messages.  We can't
     guarantee that we can solve any problem, but at least you will
     receive an answer if we can contact you by e-mail.

   * We will help with unexpected problems when you install MySQL from a
     binary distribution on supported platforms.  This level of support
     does not cover installing MySQL from a source distribution.
     Supported platforms are those for which MySQL is known to work.
     Note: Which OS.

   * We will help you with bugs and missing features.  Any bugs that
     are found are fixed for the next MySQL release.  If the bug is
     critical for you, we will mail you a patch for it as soon the bug
     is fixed.  Critical bugs always have the highest priority for us,
     and we ensure that they are fixed as soon as possible.

   * Your suggestions for the further development of MySQL will be
     taken into consideration.  By taking email support you have already
     helped the further development of MySQL.  If you want to have more
     input, upgrade to a higher level of support.

   * If you want us to help optimize your system, you must upgrade to a
     higher level of support.