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Info Node: (mysql.info)Support

(mysql.info)Support


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Types of Commercial Support
---------------------------

Basic email support
Basic email support
Extended email support
Extended email support
Login support
Login support
Extended login support
Extended login support
Telephone support
Telephone support
Table handler support
Support for other table handlers
The following is true of all support options:

   * The support is per year.

   * We will fix, or provide a reasonable workaround for any repeatable
     bug.

   * We will give a reasonable effort to find and fix any other MySQL
     related bug.

   * The higher level of support contract the more effort we will put
     into finding a solution to your problems.

   * The following is true for all support contracts except Basic email
     support:

     For non-bug related things, like helping you optimize your queries
     or your system, extending MySQL with new functionality, etc., we
     charge 200 EURO/hour, which is deducted from your support
     contract.  In other words, if you have login support (2000 EURO),
     you can expect us to work up to 10 hours to help you with things
     like this.


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