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Why does is my video not displaying or being displayed distortedly?

Why is my video not displaying or being distorted?


To deliver the best video in the fastest possible way, RealPlayer uses the latest optimized video protocols. Not all video cards or their drivers will function properly with this optimized approach. If a video card or its drivers are incompatible you may see unexpected results (see The Symptoms below).

The Symptoms:

Incompatibility with optimized video usually displays itself in one of the following four ways:

  1. You do not see any video in your RealPlayer Display panel. All you see is an empty, magenta square.

  2. You do not see any video in your RealPlayer only a snowy picture that moves.

  3. You see video in your RealPlayer but it has a green tint to it and may be distorted so that you only see stripes of the video or only part of an enlarged picture as if you were looking through a hole at a larger screen.

  4. You see video in your RealPlayer but it is stretched vertically or horizontally in only one direction distorting the picture into a long, flat picture or a tall, thin one.

If you are experiencing one, or more, of these symptoms, read and perform the Acid Test below to be sure that the problem is the use of optimized video and not some other conflict.

The Acid Test-Isolating the problem:

If you are seeing any or all of the above symptoms, do the following to make sure it is an optimized video issue:

  1. Click play to start playing a loaded video clip.

  2. Wait until the video is exhibiting one of the above symptoms.

  3. Click and hold on the menu bar of your RealPlayer.

  4. Drag your RealPlayer to a new location on your desktop.

IF you saw the video playing properly while you were dragging your RealPlayer but the problems reappeared when you stopped dragging your RealPlayer (or shortly after you stopped dragging it):

  1. Select View/Preferences from your menus.

  2. Go to the Performance tab.

  3. Deselect (uncheck) Use optimized video display.

  4. Click OK.

  5. Attempt to play the video again.

If you still do not see the video playing properly then other issues may be affecting your RealPlayer. Contact Technical Support at http://service.real.com for access to the RealPlayer Frequently Asked Questions (FAQ) and other up-to-date and technical information.

If you update or change your video driver or video card, you should reselect Use optimized video display to see if it works properly. If it does not, follow the procedures above again to solve the conflict.