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(mysql.info)Login support

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Login Support
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Login support includes everything in extended e-mail support with these
additions:

   * Your e-mail will be dealt with even before e-mail from extended
     e-mail support users.

   * Your suggestions for the further development of MySQL will be
     taken into very high consideration.  Realistic extensions that can
     be implemented in a couple of hours and that suit the basic goals
     of MySQL will be implemented as soon as possible.

   * If you have a very specific problem, we can try to log in on your
     system to solve the problem "in place."

   * Like any database vendor, we can't guarantee that we can rescue
     any data from crashed tables, but if the worst happens, we will
     help you rescue as much as possible.  MySQL has proven itself very
     reliable, but anything is possible due to circumstances beyond our
     control (for example, if your system crashes or someone kills the
     server by executing a `kill -9' command).

   * We will provide hints on optimizing your system and your queries.

   * You are allowed to call a MySQL developer (in moderation) and
     discuss your MySQL-related problems.  This option is however only
     to be used as a last result during an emergency after we have
     failed to grasp the total problem with email.  To make efficient
     use of our time we need to first get all facts about the problem,
     before talking on phone, to be able to work as efficiently as
     possible on solving the problem.